Mail Order Enrollment Instructions for Kroger, PPS
Kroger offers two convenient ways for members to enroll in mail order for prescription drugs
Kroger Mail Order option 1: Calling into Zing Customer Service
Members can contact Customer Service at 1-866-946-4458 and request assistance with mail
order prescriptions
Our Customer Service Representative will assist you with completing the form and will forward
all necessary information to the mail order vendor (Kroger) on your behalf. Please ensure you
have the following information available during the call:
Name and strength of medication(s)
Pharmacy name and number
Prescription number
Primary care physician name and number
Information as to how you would like to be contacted (email, text, phone)
Customer Service will follow up with you to track delivery and receipt of medications
Kroger Mail Order option 2 : Mailing the form to the vendor
Members can download the Kroger mail order form here and mail the completed form directly
to Kroger (PPS)
Members may also contact Customer Services at 1-866-946-4458 and request a form be mailed
to you
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Last Updated 10/16/2020
Zing Health is a Medicare Advantage plan with a Medicare contract. Enrollment in Zing Health depends on contract renewal.
Zing Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Please contact our Customer Service Department for additional information.
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-946-4458 (TTY: 711)
Medicare beneficiaries may also enroll in Zing Health through the CMS Medicare Online Enrollment Center located at https://www.medicare.gov.
Disclaimers
This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits, premiums and/or copayments/co-insurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium.
Out-of-network/non- contracted providers are under no obligation to treat Zing Health plan members, except in emergency situations.
Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services.
