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Medication Therapy Management (MTM) Program
What is the Medication Therapy Management (MTM) program?
Medication Therapy Management (MTM) is a clinical program that provides
education and information about your medications at no cost to you.
We partner with
Medwatchers
to provide MTM services. A pharmacist or specially trained clinician will call you to review
your
medications to ensure you are receiving the most benefit and answer any of your questions.
Who is the Medication Therapy Management (MTM) program for?
Enrollment in the program is automatic if you have the following:
1.Have at least 3 of the following conditions or diseases:
- Asthma
- Bone Disease-Arthritis-Osteoarthritis
- Chronic Alcohol and Other Drug Dependence
- Chronic Heart Failure (CHF)
- Chronic Non-Cancer Pain
- Chronic Obstructive Pulmonary Disease (COPD)
- Depression
- Diabetes
- Dyslipidemia
- End-Stage Renal Disease (ESRD)
- HIV/AIDS
- Hypertension
2. Take at least 8 covered Part D maintenance medications.
3. Are likely to have Part D-covered drug costs of at least $5,330 per year.
OR
4. You qualified for the Drug Management Program (DMP). The DMP is a program to support safe and effective use of opioids.
What are the benefits of MTM?
- Reviewing medications with pharmacists can lower the risk of drug related problems, including medication errors and side effects.
- Pharmacists offer helpful tips on how to take your medicines most effectively.
- Pharmacists identify ways to reduce the cost of your medicines by eliminating duplicative therapy and suggesting lower cost formulary alternatives, if available.
Services offered through the MTM program include the following:
- Comprehensive Medication Review (CMR)
- Targeted Medication Review (TMR)
What is a Comprehensive Medication Review (CMR)?
A Comprehensive Medication Review is a one-on-one telephone or face-to-face consultation with a
pharmacist or qualified clinician during which the member’s
entire medication profile is reviewed for appropriateness of therapy.
The review
includes all prescription medications,
over-the-counter medications, herbal supplements, and sample medications, and should take no
more than
20 minutes.
Following the CMR, the pharmacist or qualified clinician will send you a
Recommended To-Do List and a Medication List
What is a Targeted Medication Review (TMR)?
During a Targeted Medication Review, a pharmacist looks for opportunities to improve a member’s
medication regimen.
Following a TMR, pharmacists or qualified clinicians may reach out to members and/or their
providers via phone, mail, or fax to discuss their findings.
Targeted Medication Reviews are conducted on a quarterly basis for members who have
not opted out of the program.
What is a Medication Action Plan (MAP):
An action plan created by a trained professional with insight directly from the patient and provider if needed has steps members should take to help get the best results from their medications.
What is a Personal Medication List (PML):
A medication list that tracks all current medications a member is taking and provides a simple way for members to organize their medications and remember why they are taking the drug, when they should take the medication, what the drug is, and who prescribed it
How do I participate in the MTM program?
If you are eligible for the MTM program, you will receive an enrollment letter from our MTM partners at Medwatchers. You may also receive a phone call. You can also visit their website: www.medwatchers.com
You can also call us directly:
Zing Customer Service:
- Phone:
- Service Hours:
- 8:00 A.M. to 8:00 P.M. Monday through Friday (April 1-September 30)
- 8:00 A.M. to 8:00 P.M. Monday through Friday (October 1- March 31)
How do I safely dispose of my unused and/or expired medications?
It is important to properly dispose of unused and/or expired medications as soon as possible before they can do harm.
The following are ways to safely get rid of medications you no longer need:
- Find a nearby pharmacy or other local resource with a medication take back service. *
- The US Drug Enforcement Administration (DEA) sponsors two formal drug Take Back Days a year: in April and October.
- They also endorse year-round collection at select pharmacies and other authorized sites.
- You can find a site near you, and information on the drug Take Back Days, on the DEA’s website:
*This is the preferred method for disposing of unused controlled substances, such as opioid medications.
-
Dispose of the medication in your household trash.
- If you are unable to bring your unused medication to a DEA-endorsed take back site, there is a way to safely dispose your medication at home:
- Remove the medication from its original container and mix it with an undesirable substance such as kitty litter, dirt, or used coffee grounds.
- Put the mixture into a sealable bag or disposable container with a lid, such as an empty margarine tub, then place the sealed container in your trash.
- To protect your privacy, when disposing of your original prescription containers, make sure to conceal or remove any personal information, including Rx number. You can do this by covering it with black permanent marker or duct tape, or by scratching it off.
-
Can I flush my medication down the toilet?
- Trace amounts of medications that are flushed down the toilet may end up in our water supply.
- It is important to only flush unused or expired medications down the toilet IF the prescription drug labeling or patient information that came with the medication said to, or no other disposal options are available.
More information on the safe disposal of medications can be found:
- United States Department of Health and Human Services (HHS) website: