Provider Service Resources

Zing Health Customer Service can assist providers with prior authorizations, eligibility, PCP changes, and more.

Print the Provider Quick Reference Guide to have the information you need most often at your fingertips.

If there are any changes to your practice, please fill out the Provider Change of Information Form so we may keep your directory entry up-to-date.

Claim Resources

Timely filing is 365 days from the date of service or date of discharge
unless otherwise specified in the provider agreement.

Electronic Claims

Zing Health has partnered with Change Healthcare as our preferred EDI clearinghouse. You may connect directly to Change Healthcare, or your existing clearinghouse, billing service, or trading partner may have existing reciprocal agreements with Change Healthcare. For questions regarding EDI, you may call Change Healthcare at1-844-217-1199.

Non-Contracted Provider Payment Reconsideration

A non-contracted provider may request a reconsideration for a denied claim within 60 calendar days from the remittance notification date.

Paper Claims

  • Send paper claim submissions to Zing Health, P.O. Box 981718, El Paso, TX, 79998-1718
  • Corrected claims must be submitted to the same address within 60 days from the date of the denial explanation of payment (EOP)
  • For claim payment disputes, provide the information in this form and send to Zing Health, ATTN: Claim Payment Dispute, 303 W. Madison St., Suite 800, Chicago, IL 60606, fax to1-844-946-4458 or send via email to [email protected]

Utilization and Prior Authorization Resources

Locate Participating Providers

The Zing provider network grows each day. Help your clients see if their current providers are in the network or help them locate new providers.

Provider Quick Resource Center

Customer Service/Provider Service:1-866-946-4458

Provider Service Email: [email protected]

Fax:1-844-946-4458

Compliance Hotline: 1-844-919-4458

Compliance Website: MyComplianceReport.com

Access Code ID:ZHC

Prior Authorization Form

Prior Authorization List

Prior Authorization Fax:1-844-946-4458

Prior Authorization Email: [email protected]

Appeals (Prior Auth) Fax: 1-844-917-4458

Appeals (Prior Auth) Email: [email protected]

Liberty Dental (dental benefits):1-866-946-4458

EyeMed (vision benefits):1-866-946-4458

NationsHearing (hearing benefits):1-877-391-8637

Silver & Fit (fitness benefits):1-877-427-4788

Safe Passage Transit (transportation benefits):1-866-946-4458

Navitus (pharmacy benefits):1-866-946-4458

Weight Watchers (weight loss benefits):1-866-946-4458

NationsOTC (over-the-counter benefits):1-866-946-4458

MD Live (telehealth benefits):1-800-657-6169

24/7 Nurse Advice Line:1-855-494-6877

Papa (in-home support benefits):1-866-946-4458

Provider Quick Resource Center

Customer Service/Provider Service:1-866-946-4458

Provider Service Email: [email protected]

Fax:1-844-946-4458

Compliance Hotline: 1-844-919-4458

Compliance Website: MyComplianceReport.com

Access Code ID:ZHC

Prior Authorization Form

Prior Authorization List

Prior Authorization Fax:1-844-946-4458

Prior Authorization Email: [email protected]

Appeals (Prior Auth) Fax: 1-844-917-4458

Appeals (Prior Auth) Email: [email protected]

Liberty Dental (dental benefits):1-866-946-4458

EyeMed (vision benefits):1-866-946-4458

NationsHearing (hearing benefits):1-877-391-8637

Silver & Fit (fitness benefits):1-877-427-4788

Safe Passage Transit (transportation benefits):1-866-946-4458

Navitus (pharmacy benefits):1-866-946-4458

Weight Watchers (weight loss benefits):1-866-946-4458

NationsOTC (over-the-counter benefits):1-866-946-4458

MD Live (telehealth benefits):1-800-657-6169

24/7 Nurse Advice Line:1-855-494-6877

Papa (in-home support benefits):1-866-946-4458

What Makes Zing Different?

Our Mission

Founded by African American physicians, Zing Health has a singular mission: Providing managed care  Medicare Advantage plans  that address social determinants of health to reduce healthcare disparities among historically underserved populations.

Given that 80 percent of clinical outcomes are attributable to social determinants of health, Zing Health’s unique approach acknowledges the importance of understanding a patient’s circumstances outside of a clinical setting.

Our Benefits

Zing’s plans integrate Medicare Parts A and B benefits with Part D prescription drug coverage, along with providing robust extra benefits .

Because we look at the whole person, benefits for dental, vision, hearing, fitness, telehealth, transportation, and OTC supplies are an important part of keeping our members well. We even provide meals for members who were recently discharged from the hospital.

Our Model of Care

Zing Health utilizes an innovative, personalized model of care that keeps the member and their primary care provider at the center, while supporting them with a holistic care team that includes nurse care managers, behavioral health clinicians, social workers, and connections to community organizations.

Zing accomplishes this while also reducing health care expenses and eliminating financial barriers for its members.

Our Focus

Because Zing Health only offers Medicare Advantage plans, our tight focus allows us to take the time to get to know our members; partner with them and their providers to develop comprehensive, customized care plans; connect them with resources relating to social determinants of health; and provide concierge-level customer service.

How Does Zing’s Value Based Contracting Work?

We believe that providers should be able to spend more time with patients and less on paperwork and administration, and our payment model reflects that. After all, you can’t address the social determinants of health affecting your patients if you are too rushed to have a conversation with them about their lives outside of the clinical setting.

That’s why we are actively looking for provider partners who embrace value-based contacting. Our innovative payment model rewards providers for improved outcomes at lower costs instead of offering incentives for increased utilization.

We help providers achieve these goals by promoting use of preventive care and ancillary care to keep members well. Our data-driven, tech-enabled platform simplifies identifying gaps in this care for their patients. We’ve also developed novel results-oriented utilization management methods that help providers improve outcomes for their patients while reducing paperwork burdens.

Where is Zing Health Available?

How Can I Become a Zing Health Provider?

Send an email  to [email protected] call our Provider Services team at1-866-946-4458  or fill out the form at right.